Customer Service

Due to the current situation relating to the coronavirus (COVID-19), our manufactory will remain closed for visitors until further notice.

Thank you for your understanding!

  • Service

    There for you

    Satisfying our customers takes top priority - so we want to offer you the best service.

Servicing your watch

Your Glashütte Original is a both exclusive and robust timepiece. But it needs to be regularly serviced to ensure its precision and beauty is preserved.

More about servicing

Our restoration workshop

During their tour, visitors to our watch museum will pass a room with glass windows, where they can observe experienced watchmakers performing specific tasks: This is where the Glashütte Original restoration workshop renews historic timepieces' splendour.

More about the Glashütte Original restoration workshop


The Glashütte Original watchmakers, engineers and designers set the highest of standards for their work - they strive for nothing less than perfection. We seal this standard with a 24-month international warranty for all our new watches, starting from the date of purchase.

Our warranty provisions

Our service partners

Where your Glashütte Original is in safe hands.

Find your nearest service partner