• Customer Service

    International Guarantee

In accordance with the terms of the guarantee your Glashütte Original watch is issued with a guarantee of 24 months from the date of purchase. The Glashütte Original international guarantee covers material and manufacturing defects which exist when the purchased Glashütte Original watch is delivered. The guarantee is only valid if the guarantee certificate has been completely and correctly filled out and stamped by an official Glashütte Original dealer.

During the guarantee period and upon presentation of the valid guarantee certificate you have the right to have every defect repaired at no charge. Should the company Glashütter Uhrenbetrieb GmbH judge the repairs to be insufficient to restore your Glashütte Original watch to normal usage, Glashütter Uhrenbetrieb GmbH guarantees to replace it by a Glashütte Original watch with identical or similar features. The guarantee for the replacement watch ends 24 months after the purchase date of the watch that it replaces.

Our warranty of full service

We guarantee impeccable performance of all services for a period of 24 months. If a defect occurs that is recognized by our service as such, we will, at our discretion, repair it at no charge. Any other rights in connection with deficient performance cannot be claimed. This warranty excludes wear and tear as well as damages resulting from third-party handling or from lack of appropriate care.